News

03-01-2010 - CRM Magazine Announces Winners of 2010 CRM Service Awards
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months. more...

03-11-2010 - Who Analyzes the Analysts
The technology analysis industry has seen as much upheaval lately as the sector it covers. more...

03-05-2010 - RightNow Brings Cloud Monitoring to the Suite
With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features. more...

03-05-2010 - RightNow Challenges Cloud Competitors
CEO Greg Gianforte introduces the vendor's new Cloud Service Agreement and calls out CRM competitors for not delivering on the true promises of software-as-a-service. more...

03-10-2010 - The Social Customer Economy
How to use Twitter for customer service interactions. more...

03-03-2010 - Recessions Make for Strange Bedfellows
How the recession brought marketing and customer service closer together. more...

03-05-2010 - Make Use of Customer Feedback
Enhance CRM with online feedback analytics. more...

03-11-2010 - Combine and Conquer
Consolidation can benefit customers and companies alike. more...

03-10-2010 - M&A & CRM
A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture?and to remember that not all deals pan out as intended. more...