News

05-15-2013 - Customer Service Is the Only Metric That Matters
Interactions panelists say customers should be the center of all that happens in the contact center. more...

05-15-2013 - Lattice Engines Adds Functionality to salesPRISM
New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time. more...

05-15-2013 - SAP Furthers Push into Cloud-Based, Predictive Solutions
Announces new people, customer, money, and supplier strategy. more...

05-17-2013 - Improving Marketing and Sales Alignment
Don't let a shift in power catch you unprepared. more...

05-17-2013 - All Customer Feedback Is Not Created Equal
How to know the difference and use it effectively. more...

05-22-2013 - Big Data Is Only One Part of the Personalization Equation
IBM Smarter Commerce speakers tout the importance of the customer. more...

05-16-2013 - Traackr and Nimble Partner to Close the Loop on Influencer Marketing
Integration between the two platforms enables marketers to create, manage, and build relationships with social media influencers. more...

05-17-2013 - What Dealerships Can Teach You About CRM
Whatever your industry, keep these three attributes in mind. more...

05-23-2013 - Branded Content Marketing Sees Increase in Importance
More than 70 percent of brands and agencies surveyed plan to spend more on it next year. more...