News

07-26-2010 - Going Viral: Social Media and Customer Service
How to embrace social engagements in the contact center. more...

07-25-2010 - 8 Companies Honored for Sustainability
ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships. more...

07-25-2010 - Pitney Bowes Acquires Portrait Software
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook. more...

07-29-2010 - American Express, CDW, and Dell Honored for Customer Empowerment
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners more...

07-29-2010 - Cloudy Horizons for Business Applications
The perfect storm for productivity improvements and cost savings. more...

07-29-2010 - Can a User Interface Change the World?
Customer Experience Forum '10: A Forrester Research vice president demonstrates technology that can sense and recognize movement. more...