Nowadays, many small businesses prefer outsourcing their call centers as it enables them to handle their customers much better. At xtdirect, we recommend that you outsource your contact center to a reliable company in order to save on operational costs, and also maintain excellent clientele support.
Typically, call centers are the main source of contact between businesses and their customers. By outsourcing this service, you’ll not only be making these interactions more convenient but also effective. Below are some good reasons why should consider small business call center outsourcing as a budding company:
I) Ability to handle overflowing inquiries from customers
A good outsourcing company can manage excess inquiries coming to your business with maximum professionalism. By working with xtdirect, we can schedule appointments with your clients, take orders from them and even communicate with marketers who may wish to advertise with your business among other functions.
Additionally, our customer service support will constantly make itself available for any feedback coming from your clients, while also taking care to make outgoing calls to customers who may have forgotten to leave a rejoinder on their own. Likewise, our support service is not just limited to phones but we can also do e-mail communications for your small business at your request. Through our outsourcing service, we’ll help you enhance the quality of your company’s customer support no matter the amount or type of inquiries that you get in a day.
II) Saving on office space
If your small business is operating from a large city, sometimes spending on extra office-space for your call center can be expensive. However, by outsourcing these services to us we can help you save on these unnecessary costs.
Moreover, since we have our own highly skilled communication agents, you don’t have to spend money hiring your own call center staff, and this shall help you reduce costs significantly. Furthermore, outsourcing will help you reduce overhead and infrastructure costs because we utilize our own communication software, servers and systems which you don’t have to buy on your own for the small business.
Usually, the equipment needed to operate an internal call-center can be expensive not just to buy; but also to install and maintain on a regular basis. Not to mention that when used for conducting business it may also become tax deductible in some jurisdictions. Once you hire us, we shall turn these significant call center costs into a small variable cost that you’ll be able to meet with ease.
III) Access to world-class communication experts
When you outsource your contact center to us, you can be assured of getting experienced and professional customer-support experts; whom shall give your business a global touch. We utilize the most modern technology in client support. This means that your customers shall be able to reach you much faster and efficiently; thus, making your business more reliable. Furthermore, our global footprint makes us knowledgeable about the latest sales methods, which we can gladly use if you want us to handle calls for your sales department as well.
As an upcoming entrepreneur, you can take advantage of our outsourcing callcenter service to stabilize your business, and make it more reliable to consumers.
Moreover, since your contact center would be run from our global servers. Also you won’t have to contend with unforeseen local risks that may affect your ability to communicate with callers. Sometimes, things such as power outages, natural disasters and bad weather may affect an in-house call facility’s ability to operate. But an outsourced call center provider will ensure continuity even if such circumstances affect your business.
Furthermore, outsourcing provides security to your small business since our agents use their own computers for communicating with your clients. Unlike in an inhouse call center, where unauthorized personnel may sometimes use the customer-support computers or infrastructure. In which can lead to deletion or corruption of important files.
IV) Affordable and Convenient 24/7 Live Support Service
If your company’s support hours are insufficient for your customers’ needs; you can partner with us to provide you 24/7 live support solutions to help your clients with their inquiries even during the night.
Usually, 24/7 customer care is better handled by an outsourced company rather than in-house for various reasons. First, for a small business to have round-the-clock staff to handle calls, email and chats it can be quite expensive. At first glance, you may think the only cost increment to incur for these extra support hours is that of labor, but in reality there’s much more to consider.
Your company may have to invest in additional expenses such as utilities, software licenses, supplies and telecommunications costs. In which may further place a financial burden on your small business. To prevent such a situation, you can simply outsource us to handle your contact center throughout the day and night at no extra cost.
Moreover, for companies that may already be offering 24/7 customer support. Sometimes the night-shift comes with very little supervision and this can affect the productivity of your in-house callcenter. Their work may have to be audited more frequently and extensively in the morning. Which can be both costly and time-wasting to your business. The much better option is to outsource a reliable customer support service. And we shall help your company handle off-peak hour inquiries from your clients so as to provide them with convenience.
V) Provides elasticity in support service
Sometimes, small businesses may need to hire more or less call-center experts depending on the amount of queries they get in specific seasons. For instance, during holidays most retail companies get a lot of inquiries from interested buyers. And may be needing to hire more support staff. But after the holidays are over some of them may not be useful to the company any longer.
Instead of constantly hiring and laying off support staff to cater for different periods of customer influx and downturn. You can outsource the service to us so we can provide you with the appropriate number of personnel you need to handle your call center at any given time. It doesn’t matter whether you need to increase the number; or lower it depending on how your business is doing at the moment. And we shall provide you with the correct number of customer support professionals that you request.
In conclusion, if you’re running a small business it’s recommended to outsource your call center rather than having it internally. Xtdirect offers reliable, cost effective and scalable customer support solutions for businesses across different fields. Contact us today to learn more about our outsourcing callcenter services.
