Running a business and keeping customers satisfied with the quality of products is a big headache for most entrepreneurs. However, they cannot escape the task of listening to the complaints and feedback of their customers if they want to increase customer loyalty and the customer base in the long run. One company that can help all kinds of businesses in this endeavour is a telemarketing company. A telemarketing call center firm can not only receive calls from the customers but also make outbound calls to inform customers about the products and services of its client. As a business owner, you can focus upon more productive aspects of your business if you hire services of a telemarketing call center company.
What is telemarketing call center?
A telemarketing call center, as the name implies, is a call center that makes and receives calls of the customers of the client company. This call center proves to be invaluable help for the client as it can solve the problems and complaints of the customers and make outbound calls to spread information about products and services of the client company. A telemarketing call center company can provide its services to several clients at the same time, even to rival companies in the same industry. Any business that aspires to grow and expand its sales and customer base can make great use of the services of a telemarketing call center.
Benefits of Telemarketing
There are many benefits of telemarketing for a business owner. But the most important benefit is that it allows a business to get in touch with its customers instantly and know the feelings of the customer about its products and services. It is a low-cost method of marketing that allows a business to increase its sales and add more customers to its fold of customer base. A company can spread information about its products and services to a huge area outside its range of operations. A business can establish personal rapport with its customers by listening to their complaints and providing them solutions. With the help of a telemarketing call center, any business can talk to its customers and get to know their feelings and honest feedback about its products and services. It allows businesses to free up their resources and handle this crucial part of marketing without having to spend their own employees and infrastructure.
Telemarketing for Lead Generation
Telemarketing is a very cost-effective method of marketing that allows a business to generate leads. This is a wonderful benefit for a business besides many other advantages provided by telemarketing. While it is true that this is the age of digital marketing where SEO, content marketing, and social media marketing are used heavily by businesses, there can be no gainsaying the fact that telemarketing can help in generating fresh leads for a business. These leads can be later converted into genuine customers to increase the sales of the company.
Frequently Asked Questions
Is telemarketing illegal?
If it is done properly and ethically without annoying the customer, telemarketing is a legal way of marketing the products and services of a company. It is true that telemarketing can be a nuisance for many customers, it is not considered illegal by most states of the country as long as it is kept ethical and the telemarketing call center observes certain rules and does not send unsolicited text messages on the cell phones of the customers.
How many calls can a telemarketer make per day?
As a business owner, you will be surprised to know that a telemarketer can make hundreds of calls in an eight-hour shift in his job. There are some experienced telemarketers who are known to make 300-500 calls in a single shift.
How do I hire a good telemarketer?
There are dozens of telemarketing call center companies providing their services to clients in diverse industries. With all of them making claims to be the best in business, it can be confusing and overwhelming for any business owner to get down to the best telemarketing company for furthering his goals. XT Direct s one of the leading telemarketing call center companies of the country handling telemarketing requirements of large numbers of clients. They can help you in hiring the right telemarketer and also manage your telemarketing campaign to increase your sales and customer base.
What is the earliest time telemarketer can call?
Telemarketers are not allowed to call a customer before 8 AM in the morning and after 9 PM in the evening.
What is the success rate of cold calling?
Success rate of cold calling has been estimated at around 2.5%. This may appear very small but considering its low cost, cold calling is still a profitable method of marketing for most companies.
xtDirect provides high quality telemarketing services to its clients. Call at 402-502-0563 or email at mrollag@h2orlad6kx.wpdns.site to know how we can provide cost effective solutions to your problems of telemarketing today.
