The word outsourcing is something which has become prominent perhaps over the past few decades. The world over the past few decades has certainly become globalized in many ways. This has been possible because of development of the internet technology and also the technological advancements in the mobile telephony area. As a leading call-center outsourcing service provider, we believe that there are a number of advantages and benefits of US based call center outsourcing. There are quite a few myths surrounding cost comparisons of call center facilities in many countries like India, Pakistan, Philippines and a few others. We have always believed that cost alone should not be the deciding factor when it comes to outsourcing call center services to cheaper destinations. In fact, many of our customers are happy being with the local call centers and they insist that it remain that way for the long term.
Challenge Is In Hiring The Right Service Provider
Even in our country, there are a number of call center service providers. It therefore becomes tough when it comes to hiring the right companies. However, if you spend some time looking up our website Xdirect.com, you might have quite a few reasons as to why we could be a good choice. We are experienced and have the right expertise to offer the best possible services to our valued customers. At the end of the day, customers look forward to quality services. And most of them are not too happy that such customer-intensive tasks are being outsourced to other countries. There are real problems involving accent, ability to understand and comprehend the needs of the customers, security and safety of information and so on. Hence, we believe that call center outsourcing cost comparison should not be the only criteria while evaluating the services of these professionals
There are many reasons how Xdirect could make a big difference and are sharing a few of them for the benefit of our readers
Best Of Customer Services
We believe in the best of customer services. As a call center service provider, Xdirect has always believed that customer service is at the crux of business growth. Keeping existing customers happy and offering them the best services is always better than looking for new customers. We believe in retention of existing customers and therefore offer some of the best call center services to them.
Reducing Operational Costs
We help to lower operational costs. Being experienced in this field we understand that setting up a call center is very high. It would require substantial investment in systems, processes, IT equipments, people and infrastructure. However, when you decide to outsource the same to us you can be sure that you will be able to save on the above fixed and recurring costs. We have a highly efficient and working setup ready and all you have to do is to allow us to get the call center work done on your behalf.
Highly Skilled Human Resources
We have a team of qualified and experienced individuals who carry with them the right skill sets. Therefore we can ensure that our customers get the best of services at all points of time. Our staff focuses on a single task or a group of tasks revolving around call center services. This goes a long way in offering expert services when compared to call centers run by companies on their own.
Increased Productivity
We also help in improving productivity quite significantly. We have a team which can handle big volumes on an hourly and daily basis. When you decide to outsource it to companies like us, you can be sure that it will see a significant improvement of productivity and reduction in wasteful expenses.
Easy To Scale Up
We make scaling up easy. There is one more big reason as to why there are reasons to hire our services. As volumes go up, we would be in a position to gradually scale the service levels with the help of existing infrastructure and people. We also can add new resources commensurate with the needs of the customers. All these can be done within a short period of time.
Hence going by the above, there are reasons to believe that we can make a big difference should you decide to choose us a call center service provider.
Costs
This is another common discussion when it comes to outsourcing call center services to other countries. Yes, it is a fact that the hourly lower in countries like Pakistan, India, Philippines and even South Africa. But at the end of the day, our experience has shown that costs alone should not be the deciding factor when you make up your mind regarding shifting of call center services.
Inbound Calls
Inbound calls contribute a significant part of the entire call service traffic. We have seen many companies outsource inbound call-related services to countries where the hourly rates are lower. However, if they spend some time and look at Xdirect, they will have reasons to believe that we offer them better value for money. This is because our services are optimized. Therefore, the efficiency levels will be much higher; when compared to many other call centers located seemingly in low cost countries.
Outbound Calls
There is no denying the fact that outbound calls are a different cup of tea. And it requires special skill sets, language skills and other such attributes. Though there are a few companies which might have tried outsourcing outbound calls to foreign countries, we believe that it would be better to keep this within our country. Xdirect has one of the finest teams for handling outbound calls. We believe in rationalization of the human resources and infrastructure. Hence, this could go a long way in reducing per transaction cost significantly. But at the end of the day call-center services need to be looked from a holistic perspective rather than looking at it from the cost perspective alone.
The Final Word
At the end of the day, we believe that proof of the pudding lies in eating. Hence it would be a good idea to get in touch with us and find out the reasons why we would be different from many other call-center service providers not only in the country
